Returns Information

  • Upon receiving your order, please inspect your equipment thoroughly to ensure it meets your expectations.
  • Any concerns or issues must be reported to our customer service within 3 working days of receiving your order.
  • Products that are faulty or damaged (not resulting from misuse) are eligible for returns.
  • Given the size and nature associated with Pilates apparatus, we’re unable to accept returns based on a change of mind. However, if goods remain unused and are in their original packaging, returns can be made at the customers expense within 7 days of receipt.
  • Please contact us within 3 working days in receiving your order to be eligible for a return.
  • If you believe your order is faulty or damaged, please provide us with images and details of the issue within 3 working days.
  • We will inspect at our head office to determine the best course of action to address the issue, which generally is to ship any necessary parts to you.
  • If we are unable to resolve the issue with necessary parts, please let us know and we will provide instructions for appropriate resolutions.
  • Refunds will be processed upon receiving and inspecting the returned product.
  • Once the inspection is approved, you will receive your refund within 14 working days.

Get In Touch

If you need to start the return process, then please get in touch below.

    Did you buy your equipment directly from Align-Pilates?

    Are you looking to return any large apparatus (Reformers, Cadillacs, etc)?

    Please contact the distributor who you purchased from in order to arrange your return.

    Was your apparatus delivered in the last 3 days?

    Is the accessory unused and in its original packaging?

    Is the apparatus unused and in its original packaging?

    Apparatus delivered over 3 days ago may only be eligible for a repair or replacement in accordance with your statutory rights. Please fill out your details for more information.

    Your apparatus may be eligible for return at your expense. Please fill out your details for more information.

    Apparatus which is used and/or out of original packaging may only be eligible for a repair or replacement in accordance with your statutory rights. Please fill out your details for more information.

    Your accessories may be eligible for return at your expense. Please fill out your details for more information.

    Accessories which are used and/or out of original packaging may only be eligible for replacement in accordance with your statutory rights. Please fill out your details for more information.

    Personal Details

    The serial number (beginning "SN") is on a sticker which can be found on the underside of apparatus. On Reformers, this sticker is near the underside of the headrest.