Essential Safety & Maintenance Information
Please check the apparatus before first use and after each of the first few uses to check all the fittings are securely fastened. Thereafter, it is important to follow a regular maintenance schedule by someone familiar with the equipment and record your maintenance checks. Equally, inspection should be made immediately if any part appears not be operating correctly or something appears to be loose. Below follows a basic maintenance guide:
Periodic Maintenance
- Springs: Inspect for signs of wear, look for deformation, kinks, gaps and corrosion. Springs showing signs of damage must not be used and must be replaced immediately. Springs must be replaced every 2 years or after 3,000 hours, whichever is first, or immediately if showing signs of fatigue or deformation.
- Foot Bar: Check all allen bolts securing the padded bar to the aluminium arms and to the foot bar selector rod and through the frame are tight, but be careful not to over tighten.
- Runners: Ensure the runners are regularly cleaned and kept free from dirt as this is the main cause for a noisy reformer. If excess dirt is spotted on the runners then the wheels may also need cleaning. We recommend cleaning the runners with gym wipes by vital-clean.de, as recommended below for upholstery.
- Ropes and Handles: Check ropes for signs of wear, fraying or nicks and replace if damaged. Check stitching on handles and silent foot strap is intact and handles are not overly worn.
- PVC Upholstery: Always ensure belts, jewellery and shoes are removed when working on the equipment as buckles, rings, watches and bangles can all end up damaging the upholstery. For cleaning upholstery we also recommend cleaning with gym wipes.
- Wheels: Remove the carriage and check for smooth rotation, if the wheels are not turning smoothly or are scarred or damaged this will impede smooth and quiet running of the equipment and the wheels will need to be replaced. Check side wheels are adjusted correctly if squeaking is experienced – see adjusting the side wheels for guidance.
- Shoulder Rests: Check the pads are securely bolted on to the metal frame – if loose retighten.
- Spring hooks: Hand check all eye hooks will not move. If loose remove, apply loctite and retighten. Check the spring retention bungee is correctly attached underneath the carriage.
- Nuts & Allen Bolts: Check all nuts and bolts are tight, including those on the rope pulley wheels and those securing the head rest and Half Cadillac if attached.
Basic Reformer & Exercise Safety
- If you are not familiar with using a Pilates reformer we suggest you seek advice from a qualified Pilates professional in order to learn how to get the most out of your reformer and to cover the basic safety aspects of using this type of equipment. A number of companies also offer short safety induction courses.
- Pilates is about smooth and controlled movement, when performing exercises try to prevent the carriage from slamming in to the carriage stops and the springs from recoiling in an uncontrolled manner as this can damage the springs and shorten their life.
- Secure the carriage with at least one spring when your Reformer is not in use. Do not get on the carriage when there are no springs attached unless you deliberately want to do this.
- When standing on the reformer always put your first foot on the standing platform and then the other on the carriage. When getting off the reformer from standing take your foot off the carriage first and then step down off the standing platform.
- Use your reformer in a clear space with at least 1m of space all around the machine. This equipment is for indoor use only on a firm and flat surface.
- When using a reformer less is often more, remember when performing certain exercises less spring resistance makes the exercise more challenging.
- Before starting any exercise program, consult a physician.
- Before using the equipment, read and follow instructions in the safety manual and obtain thorough instruction from a qualified Pilates trainer.
- Use equipment only for recognised Pilates repertoire.
- Stop exercising if you experience chest pain, feel faint, have difficulty breathing or experience musculoskeletal discomfort.
- Keep clothing, body and hair free from all moving parts.
- Do not use if equipment appears worn, broken or damaged. Do not attempt to repair equipment yourself. Ensure equipment which is out of service cannot be used.
- Do not allow children to use or be around equipment without adult supervision.
- Do not exceed the maximum user weight for the equipment which is 150kg.
- If using a Platform Extender on the Reformer, and you have not removed the Standing Platform, ensure that the Spring Bar is set in the 3rd or 4th position. By setting the Spring Bar in the 1st or 2nd position, you may cause damage to the Platform Extender or Standing Platform,
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- If using the Jump Board, make sure that it is supported by the Foot Bar; set the Foot Bar to the 2nd position and then slot the Jump Board into its slot and tighten the locking screw.
Congratulations! You are now ready to use your M8-Pro Reformer. Now would be a good time to make a note to replace your springs in 2 years or, within 3,000 hours of use, whichever is sooner. We hope you enjoy using your new M8-Pro reformer!
Troubleshooting Smooth Running of your M8-Pro Reformer
If you reformer is not running smoothly and quietly please follow these steps in order to get it back up and running
smoothly:
- Check the reformer is level using a spirit level.
- Check the runners and wheels are clean and free from dirt and grit.
- Check the side wheels are correctly adjusted and none of the wheels are damaged. If damaged, replace.
Warranty Information
Align-Pilates™ Limited Lifetime Warranty
Terms of Limited Lifetime Warranty
Align-Pilates offers the following limited lifetime warranty, for the periods as stated below from the date of purchase, to the original owner of their products, upon presentation of an original invoice in their name. The warranty is a Light Commercial Warranty allowing for a maximum usage of 27.5 hours per week. Align-Pilates will repair or replace any mechanical part that malfunctions due to defects in materials and/or workmanship during the warranty period. The warranty excludes normal wear and tear, damage due to negligence or misuse, abuse, modification or unauthorized repair; scratches to the finish, and tears or indents in the upholstery. Align-Pilates will, at its discretion, repair or replace any parts deemed defective during the warranty period. If we opt to repair or replace your apparatus, this may require that your product is returned for inspection at our premises prior to sending out replacement apparatus. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period only. This warranty does not cover shipping charges, customs clearance fees (where applicable) or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.
This warranty will be null & void if springs are not changed as specified or if all safety, maintenance, and usage instructions as specified in the manuals are not observed or, if the equipment is used for any other purpose other than for Pilates repertoire or if the equipment has been subjected to accident, abuse, improper service, or modification not authorised by Align-Pilates.
Duration of Limited Warranty
- Metal Frames & welded components: 10 year warranty
- Wooden Frames, Spring bar and foot bar mechanisms: 5 year warranty. Wooden frames must not be positioned next to convection radiators or air conditioning units.
- Other non-wear and tear components: 2 year warranty
- Ropes, Straps, Spring Clips, Silent pulley rubber shackle, Handles, Fuzzies, Wheels, foot straps, Rotational disks and Non Foam Rollers: 1 year warranty
- Springs: 2 year / 3,000 hours warranty is given on all springs, excepting that a decrease of 5% of the spring power per 1,500 hours
usage is acceptable according to international standards. Align-Pilates Springs should be replaced after a maximum of 3,000 hours use or 2 years, whichever is earlier. In the event of any signs of damage or wear springs should be replaced immediately regardless of age or usage.
- Upholstery: The upholstery fabric on Align-Pilates equipment will be replaced if it fails to give normal wear for 90 days from the date of
delivery. Proof of damage may be required. This warranty does not cover cuts, scratches, burns, stains, soiling, or damages caused by unreasonable use such as wearing jewellery or inappropriate clothing whilst using the equipment. Align-Pilates reserves the right to substitute an equivalent fabric if an identical fabric is not available. Upholstery must be properly cared for as laid out in the manual.
Warranty Return Procedure
The customer must call Align-Pilates or its authorized Distributor for authorization prior to returning the equipment. The customer is responsible for the cost of returning products to Align-Pilates (or their appointed Distributor) for warranty adjustment should this be deemed necessary. The customer is responsible for any damage or loss during shipment back to Align-Pilates (or their appointed Distributor). The customer is responsible for the cost of return freight to them in the event Align-Pilates decline to make a warranty adjustment. Align-Pilates do not accept responsibility for any items returned without a pre-approved authorization number, which must be clearly marked on the outside of the package.
Limitation of Liability
The above is our exclusive warranty and is in lieu of all other warranties, express or implied, including warranties of merchantability or fitness for any purpose. In no event shall Align-Pilates or their Distributors be liable for incidental, consequential or punitive damages.
Returns
Items that may not be returned: Reformers, Cadillacs, Half Cadillacs, Wall units, Ladder barrels, chairs, mat convertors, and springs.
Contact
This warranty is issued by Align-Pilates Equipment Ltd. Contact details: 430 Enterprise Way, Vale Park, Evesham, Worcs WR11 1 AD, UK. Telephone + 44 1386 425920. Email: customercare@align-pilates.com
For more information about Align-Pilates equipment please visit: www.align-pilates.com